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Educational Project Specialist

The Educational Project Specialist is responsible for the successful implementation and deployment of technically complex software solutions for educators primarily in the K-12 environment. A good candidate is self-motivated, has problem solving skills and is quick to learn.

Responsibilities:

• Acts as the client’s advocate for implementation and use of the products within the Pinnacle Suite of software.
• Works with the client to provide suggestions and recommendations for efficient and effective implementation of the products.
• Understands the various deployment options of the Pinnacle Suite products and maps these options to fulfill real-world client workflows and needs.
• Communicates with the client on the implementation process and status.
• Provides clients with the latest information on version upgrades of products and new features available.
• Shares client’s needs and effectively communicates them to Development, QA, Documentation, Support, and other individuals or teams.
• Works closely with the Development & QA Managers to ensure delivery of quality product to clients.
• Provides clients with instructional services needed for a successfully implementation of the product including demonstrations, trainings and configuration meetings.
• Promotes and maintains a positive relationship between the client and the organization.
• Promotes and maintains a positive relationship with other technical staff and departments to support the successful implementation of Pinnacle Suite of products.
• Some travel throughout the United States and possible overseas.

• Bachelor's Degree or equivalent experience
• Experience in the education environment, especially K-12.
• Highly organized with the ability to learn quickly, understand and explain educational and technical information.
• Must be able to analyze client issues and develop creative technical solutions which minimize risk and ensure successful deployment of software solutions.
• Must work effectively under pressure in order to meet the needs of the clients.
• Excellent written and verbal communication skills, including ability to comprehend and communicate educational and technical information precisely.
• The ability to develop creative solutions for client needs and company goals.
• Good interpersonal skills; highly motivated and flexible.
• Exceptional time management and organizational skills.
• Works well independently and in a team environment.

Product Manager

The GlobalScholar product management team is looking for a results-oriented, talented, smart and experienced product manager to drive the strategic direction and execution of features for the school district (B2B) platform. This role calls for an individual who can demonstrate sound product management skills (analytical, business judgment, communication, product discipline) in addition to being technically smart to gain credibility with customers and stakeholders most of whom are technical professionals.

The Product Manager is responsible for the product planning and execution throughout the product lifecycle and defining the product vision. The Product Manager's job also includes ensuring that the product supports the company's overall strategy and goals.

The Product Manager is expected to:

• Define the product strategy and roadmap
• Work with stakeholders to maintain alignment with overall product strategy
• Develops business plan for products
• Works on cross-functional team to translate customer needs and technology directions into product definitions
• Translates customer/clients’ needs into new features and new services.
• Writes and implements product specifications
• Establishes processes and priorities for product release
• Act as a leader within the company
• Typically reports to a senior product manager or a director
• Ability to think big and innovate to get the company ahead of the curve
• Come up with great product ideas around technology and education and being able to evangelize it and execute

• Hands-on experience
• Excellent teamwork skills
• Prior experience in the Education space is a huge plus
• Be motivated and energetic!
• Know how a website works UI
• Bachelor’s degree (MBA preferred)
• 5+ years’ experience
• Self-learner who can thrive on the challenges of an exciting start-up environment
• Excellent written and verbal communication skills

Sr. Project Manager

The Sr. Project Manager will be responsible for managing all aspects of moderately complex to complex projects, or a defined segment of a strategic initiative, including project planning, executing, controlling and closing. Also responsible for time, cost, quality, human resource, scope and risk management.

This position will lead the Business, Technical, and Supplier teams in: 1) developing and consolidating project schedules and work plans, 2) assembling teams and determining cross-team responsibilities, and 3) determining and acquiring the people, equipment, and financial resources needed.

The Sr. PM will also be responsible for successful completion of assigned project - on time and within budget, assuring the solution aligns with/meets the business objective. Serve as a focal point for communications between the project teams and Program Management/Project Sponsor. Develops appropriate control plans to promote/monitor adoption of the solution.

Responsibilities:

• Provides leadership, guidance and project management methodologies to plan, monitor and implement projects so that they will complete on time and within budget.  Responsible for successful completion of assigned project - on time and within budget, assuring the solution aligns with/meets the business objective.
• Coordinates the daily/weekly project team assignments and monitors progress against the work plan to assure that objectives are met within the prescribed time, cost, and quality measures.  Evaluate changes in scope and schedule, assess impact on project plan, and coordinate recommendations to the Change Control Board for adjustments in the project scheduled/budget.  
• Follows up routinely on all issues and risks for the project and communicates concerns/impacts to Program Management/Project Sponsor/Executive Sponsor.  
• Serve as the primary interface and focal point for communication with Program Management/Project Sponsor/ Executive Sponsor. Interfaces with impacted stakeholders and Executive Sponsor to ensure objectives and customer-focused requirements are defined and aligned with company directions.  
• Works with Line Management/Process Champions to ensure a quality implementation of project deliverables (technology, training, documentation, etc.) and that the new solution is adopted and new process control procedures are in place.  Reviews project work products/deliverables to assure results align with the methodology/support the project objectives.  
• Provides expertise to other team members to assist in problem resolution.  
• Keeps up-to-date and educated in skills related to all project management and ensures this information is disseminated throughout the process. Educates team members in project management principles, methods, processes and tools and provides input to team members' performance appraisal process.  
• Serves as a subject matter expert team member for other Project Managers to enhance and enable standardized Project Management. Define the way teams are managed, identify and implement best practices. Participate in reviews of other projects. Provides advice and counsel to less experienced Project Managers and Coordinators.  Works with other Company-sponsored teams as an advisor/mentor to address issues related to project management, productivity improvement, resource allocation, etc.

• Extensive knowledge of Project Management disciplines and processes.  
• Working knowledge of Continuous Improvement, Process Management, Financial Management/Analysis, and Six Sigma concepts a plus.
• Five (5) to seven (7) years’ experience leading business process or technical implementation projects.
• Demonstrated ability to organize and lead a moderately complex to complex project leveraging project management methodology.
• Depth of skill with project planning / tracking tools (MS Project or similar Enterprise Project Management tool suite).  
• PMP Certification a plus.

Project Manager

The Project Manager will be responsible for managing all aspects of medium to moderately complex projects, or a defined segment of a strategic initiative, including project planning, executing, controlling and closing. Also responsible for time, cost, quality, human resource, scope and risk management.

This position leads the Business, Technical, and Supplier teams in:  1) developing and consolidating project schedules and work plans, 2) assembling teams and determining cross-team responsibilities, and 3) determining and acquiring the people, equipment, and financial resources needed.  

The PM will also be responsible for successful completion of assigned project - on time and within budget, assuring the solution aligns with/meets the business objective.   Serve as a focal point for communications between the project teams and Program Management/Project Sponsor.  Develops appropriate control plans to promote/monitor adoption of the solution.

Responsibilities:

• Responsibilities

  • Provides leadership, guidance and project management methodologies to plan, monitor and implement projects so that they will complete on time and within budget.  Responsible for successful completion of assigned project - on time and within budget, assuring the solution aligns with / meets the business objective.  
  • Coordinates the daily/weekly project team assignments and monitors progress against the work plan to assure that objectives are met within the prescribed time, cost, and quality measures.  Evaluate changes in scope and schedule, assess impact on project plan, and coordinate recommendations to the Change Control Board for adjustments in the project scheduled/budget.  
  • Follows up routinely on all issues and risks for the project and communicates concerns/impacts to Program Management/Project Sponsor/Executive Sponsor.
  • Serve as the primary interface and focal point for communication with Program Management/Project Sponsor/ Executive Sponsor. Interfaces with impacted stakeholders and Executive Sponsor to ensure objectives and customer-focused requirements are defined and aligned with company directions.  
  • Works with Line Management/Process Champions to ensure a quality implementation of project deliverables (technology, training, documentation, etc.) and that the new solution is adopted and new process control procedures are in place.  Reviews project work products/deliverables to assure results align with the methodology/support the project objectives.  
  • Provides expertise to other team members to assist in problem resolution.  
  • Keeps up-to-date and educated in skills related to all project management and ensures this information is disseminated throughout the process. Educates team members in project management principles, methods, processes and tools and provides input to team members' performance appraisal process.  

• High School diploma education required. Bachelor's degree preferred.
• Working knowledge of Project Management disciplines and processes.
• Knowledge of Continuous Improvement, Process Management, Financial Management/Analysis, and Six Sigma concepts a plus.
• Five (5) years experience leading business process or technical implementation projects.
• Demonstrated ability to organize and lead a medium to moderately complex project leveraging project management methodology.
• Skill with project planning/tracking tools (MS Project or similar Enterprise Project Management tool suite).
  

Implementation Engineer

We are looking for a Customer Support Rep to provide software technical support from our Support Department. This position will be located in the Gwinnett County area in Georgia.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Advanced support and troubleshooting ability to support the product suite of solutions
• Ability to navigate solutions based on customer and Ed Specialist requests and determining the best course of action
• Assessment of product functions and determining the issue and assisting with the training, detail, documentation and resolution
• Provide status updates to Implementation Manager during the installation 
• Participating in weekly customer conference calls with Implementation Manager and customer
• Providing feedback to Team Leader for
  o bugs and product enhancements
  o process improvements
  o documentation improvements
• Conducting post-installation training to improve customer’s knowledge and use of the solution
• Completing customer readiness checklist
• Contributing to a positive and team oriented work environment
• Strong communication and documentation skills to assist GS and customer in moving forward with:
• Project plans
• Support and development strategy
• Resolves clients’ application questions or problems over the telephone in the areas of system configuration/setup, and product functionality. This includes appropriate troubleshooting and problem resolution.
• Participates in internal projects as required by management. This includes projects such as network administration, interdepartmental projects, communications, user conference workshops, etc.
• Performs all administration duties related to daily operations.
• Coordinate the resolution of customer support issues with other departments within the organization.
• Update, monitor and close tickets in our Customer Support Tracking System.
• Other related duties as appropriate and required by your supervisor.

• Pinnacle GB/SIS software installation
• LDAP setup
• Configure & run imports
• Configure attendance and grade exports
• SSO setup between PCA
• Configuring the integration schedule

• Must have experience troubleshooting PC hardware/software and Window operating systems issues. Several years of hands-on technical experience with installation and service of verifiable related computer and Wan based components.
• High degree of reliability
• Assertive, self-motivated and proactive
• Demonstrated focus on customer service
• Flexible working schedule
• Comfortable being in front of a customer solving complex technical issues
• Must be willing to travel 20% of the time
• Ability to manage the process from fact-finding to resolution effectively.
• Excellent communication skills: interpersonal, verbal and written (documentation).
• Ability to multi-task efficiently, working on technical projects while providing excellent customer support.
• Positive work ethic: enthusiasm, can-do attitude, and a strong customer service focus.